Welcome aboard, water adventurer! At Best Boating Shop, we’re committed to making your shopping experience as smooth as sailing on calm waters. Below you’ll find all the details about our shipping and return policies to ensure you can shop with confidence.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after shipping) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after shipping)

We ship worldwide, excluding Asia and some remote regions. International customers may be subject to customs fees.

Our Hassle-Free Return Policy

We want you to be as confident in your gear as you are navigating open waters. If your purchase doesn’t meet expectations, our return policy ensures an easy docking process.

Key Return Details

  • ⏱ 15-day return window from delivery date
  • 🚤 Original condition required – gear should be unused with tags
  • 📦 Return shipping is the customer’s responsibility (we cover return shipping for defective items)
  • 💳 Refunds issued to original payment method

Non-Returnable Items

For safety and customization reasons, we cannot accept returns on:

  • Custom Sail Loft items (made-to-order sails)
  • Fish Finder Accessories with opened software packaging
  • PFDs (personal flotation devices) with removed safety tags
  • Hobie Sails or Custom Apparel with personalized elements

Anchors Away: Our Return Process

Step 1: Prepare Your Return

Ensure your item is in original condition with all packaging materials, tags, and accessories.

Step 2: Submit Your Return Request

Email our crew at [email protected] with:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Best Boating Shop Crew,

I’d like to return/exchange the following item from order #[Your Order Number]:
– Product Name: [Item Name]
– Reason: [Reason for return/exchange]
– Preferred Resolution: [Refund/Exchange for [Product Name/Size]]

I confirm the item is in original condition with all tags and packaging.

Best,
[Your Full Name]
[Your Contact Information]

Step 3: Ship Your Return

After receiving your return authorization (typically within 24 hours), ship your item to:

Best Boating Shop Returns
167 Crummit Lane
Phoenix, AZ 85001
United States

We recommend using a trackable shipping service and retaining your receipt until the process is complete.

Refund Winds: Getting Your Money Back

Once we receive and inspect your return (allow 3-5 business days after delivery):

  • Credit card/PayPal payments: Refunds process within 3-5 business days (bank processing may take additional 2-3 days)
  • Original shipping costs: Non-refundable unless return is due to our error
  • Exchanges: We’ll ship your replacement item once the return is processed (additional charges may apply for price differences)

Special Circumstances

Damaged/Defective Items: Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping.

International Returns: Customers outside the U.S. are responsible for any customs fees or return shipping costs.

Need Help Navigating?

Our customer service crew is ready to help you with any shipping or return concerns. Drop us a line at [email protected] – we typically respond faster than a pedal kayak in calm waters!

Fair winds and happy shopping,
The Best Boating Shop Crew