Welcome to Best Boating Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our crew is always ready to help at [email protected].

About Our Products

What types of products do you specialize in?
We specialize in premium water sports equipment for passionate adventurers. Our product range includes:
  • Kayaks (pedal, paddle, and fishing models)
  • Kayak accessories and fishing gear
  • Water apparel (including foul weather gear and Bonafide/Native Watercraft brands)
  • Sailing equipment (custom sails and Hobie sails)
  • Safety gear (PFDs, gloves, hats)
  • Beach wheels and motors
Are your products suitable for beginners?
Absolutely! While many of our products are designed for serious water enthusiasts, we carry equipment suitable for all skill levels. Our paddle kayaks and basic accessories are perfect for beginners, while our pedal kayaks and specialized fishing gear cater to more experienced adventurers.
Do you offer custom products?
Yes! Our Custom Sail Loft specializes in tailored sailing solutions. For other custom requests, please contact our crew – we’re happy to discuss special orders when possible.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is there a minimum order amount for free shipping?
Yes, orders over $50 qualify for our free standard shipping option. For orders under $50, we offer affordable express shipping at a flat rate of $12.95.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

Shipping & Delivery

How long does shipping take?
Express Shipping: 10-15 business days after dispatch (DHL/FedEx) – $12.95 flat rate
Free Standard Shipping: 15-25 business days after dispatch (EMS) – Free for orders over $50
All orders are processed within 1-2 business days before shipping. International shipping times may vary.
Do you ship worldwide?
We ship globally to fellow water enthusiasts, with the exception of some Asian countries and remote regions where reliable delivery can’t be guaranteed. Our checkout system will automatically confirm if we can deliver to your location.
How can I track my order?
For both shipping methods, you’ll receive tracking information via email as soon as your order leaves our warehouse in Phoenix. You can follow your gear’s journey from the Arizona desert to your favorite waterway!
What should I do if my package is delayed?
While we ensure prompt processing and reliable carriers, international shipments can occasionally experience delays beyond our control. If your package hasn’t arrived within the estimated timeframe, please contact us with your order number, and we’ll investigate with the carrier.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If any gear doesn’t meet your expectations, you may initiate a return for a refund or exchange. Items must be in original, unused condition with all tags attached.
How do I initiate a return?
Please email our crew at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for return. We’ll provide return instructions and the appropriate shipping address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Additional Information

What’s the best way to contact customer service?
Our crew is always ready to help! Email us at [email protected] for the fastest response. Please include your order number if your inquiry is about an existing order.
Do you offer discounts for large orders?
We occasionally run special promotions and may offer discounts for bulk purchases. Contact us directly at [email protected] to discuss your needs – we’re happy to work with serious water adventurers and outfitters!
What’s your physical address?
Best Boating Shop
167 Crummit Lane
Phoenix, AZ 85001
United States
Pro Tip: Order well before your big trip! While we process orders quickly, international shipping times can vary. For time-sensitive needs, consider express shipping and order at least 3 weeks before your adventure.

Fair winds and following seas,
The Best Boating Shop Crew